Shipping policy

SHIPPING POLICY

Delivery areas

We ship from Zoersel (Belgium) to Belgium, the Netherlands, Luxembourg and a selection of international countries.

Rates

Belgium: €4.95, free delivery on orders of €45 or more.
Netherlands: €9.95, free delivery on orders of €75 or more.
Luxembourg and international: €16, free delivery on orders of €90 or more.

Delivery times

Your order is shipped the next working day. Weekend orders are shipped at the start of the week.
Belgium: delivery within 1 to 3 working days via bpost after dispatch.
Netherlands, Luxembourg and international: the estimated delivery time for your destination is shown at checkout.

Tracking

A tracking number is sent to you by e-mail as soon as your parcel has been shipped.

Packaging

Our glass-bottle products are packed individually with reinforced padding to ensure they arrive intact.

Damaged or undelivered parcel

If your parcel arrives damaged or is not delivered, contact us at sanae@ikkobelgique.be within 48 hours. We will open an investigation with the carrier and offer you a replacement or a refund.